Our client is a leading global medical technology company with more than 55,000 dedicated colleagues in over 70 countries, driven to shape the future of healthcare.
Task and Responsiblities
As a IT Service Manager, you will be the End2end responsible for one or more global services
You will be the contact person for the SHS IT FS organization on all technical as well as service adjustments resulting from internal business requirements
You will be responsible for the change, problem and incident management process
You will be the responsible in creating and tracking of a roadmap as well as release management
You will run the test management for the respective service
You will plan and coordinate the go live togehter with your stakeholders, e.g, incl. user acceptance tests
You will manage the different vendors involved in the provisioning of the Service
You will ensure IT System compliance (e.g, regarding quality, information security and data privacy regulation)
You will ensure the integration of IT solutions in the company's ecosystem
Preferably you hold a university degree in information technology, computer science or in a related field.
Preferred technical skills:
You are experienced with various information technology areas (e.g, Software as a Service, Public Clouds, etc)
You are also experienced in one or more of the following areas - IT Service Management, internet technologies, Project management, Agile frameworks, etc.
You are knowledgeable IT system architecture and SW development
You are experienced in Requirement Engineering
ITIL certification is a plus
With your analytical and structured approach, you manage the product backlog with global requirements and their interdependencies
You have high customer orientation and analytical skills wich both helps you to identify, discuss, and clarify product requirements together with the global stakeholders
You are a team player and your ability to discuss relevant business topics in English are the basis for efficient and appropriate communication with colleagues and partners around the globe
German language is welcomed