Our client is Siemens Healthineers, a leading global medical technology company with more than 55,000 dedicated colleagues in over 70 countries, driven to shape the future of healthcare.
The successful candidate will be serving as Service Management Professional for connectivity team supporting service management topic for Siemens Healthineers Global business.
RESPONSIBILITIES:
You will ensure implementation of ITIL process on new projects and adherence to process in operations.
You will review service management KPIs as well as other performance data to ensure respective performance of the service provider
You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements
You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis
You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed
KNOWLEDGE AND EXPERIENCE:
University degree
Advanced English skills, both written and verbal
Relevant work experience as a service management professional
3-5 years of relevant work experience as a service management associate/professional for IT Network/Security teams
Knowledge and experience with ITIL processes. ITIL Certification is preferred
Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences
Ability to effectively manage relationships with other infrastructure teams, application teams, stakeholders, business, and customer representatives
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment
Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams
Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services
Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives
Enterprise level Networking knowledge in multiple technical areas including:
a. Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)
b. Systems (Windows, UNIX, Linux)
c. Information Security (Firewalls, VPN, Proxy)
PREFERRED KNOWLEDGE/SKILLS:
Proven ability to influence the definition of service strategies in various IT infrastructures
Work experience in network communication, service management as ideally routing protocols as well as network security
Enterprise service management knowledge in multiple areas mainly Networks and Cloud
Comprehensive experience in analysis of business processes and in management of IT-projects
Familiarity with network monitoring and troubleshooting tools
